Refund & Cancellation Policy
Effective date: 16 October 2026
This policy explains how to cancel a WapDesk subscription and when you can get a refund. It forms part of our Terms & Conditions. WapDesk sells digital software subscriptions only; no physical goods are shipped.
1. Free trial
The 14-day free trial needs no payment details and is never converted into a paid plan automatically. If you choose a paid plan during the trial, your first charge happens on the day the trial ends, and you can cancel before then without paying anything.
2. How to cancel
- Sign in as the workspace owner (or a member with billing access) and open Settings → Billing.
- Click Cancel subscription. You can also email [support@your-domain] from your registered email address and we will cancel it for you within 1 business day.
- Cancellation stops all future renewals. Your plan stays active until the end of the billing period you have already paid for, after which paid features are switched off.
- If you cancel after authorising a payment mandate but before the first charge, the subscription is cancelled immediately and you are not charged.
- Cancelling does not delete your data. To delete it, follow our Data Deletion Instructions.
3. Refunds
Because you can try every feature free for 14 days before paying, subscription fees are generally non-refundable once a billing period has started, and we do not give partial refunds for unused time. We will refund you in these cases:
| Situation | What we do |
|---|---|
| You were charged twice for the same period | Full refund of the duplicate charge |
| Money was debited but your plan was not activated, and we cannot activate it | Full refund |
| You were charged an amount different from the price shown at checkout | Refund of the difference |
| An automatic renewal was charged and you ask for a refund within 7 days without having used paid features in the new period | Full refund of that renewal |
| The service was unavailable for a significant part of the billing period due to a fault on our side | Pro-rata refund or credit, at your choice |
| A refund is required by applicable law | As required by law |
4. How refunds are paid
- Email [support@your-domain] with the details listed in section 7.
- We reply within 2 business days and decide on the request within 5 business days.
- Approved refunds are issued through Razorpay to the original payment method within 5–7 business days of approval. Your bank or card issuer may take a few more days to show the credit.
- A credit note is issued against the original GST invoice.
5. Failed or pending payments
If money was debited but the payment shows as failed or pending, it is usually reversed automatically by Razorpay or your bank within 5–7 business days. If it is not, or your plan did not activate, email us with the transaction reference and we will either activate your plan or refund the amount.
6. Meta (WhatsApp) messaging charges
WhatsApp messaging charges are billed by Meta directly to the payment method in your WhatsApp Manager, not by WapDesk. We cannot refund them; any dispute about them must be raised with Meta.
7. Contact us
Include your registered email address, workspace name, payment date, amount and the Razorpay payment ID (it starts with pay_). Never send card numbers, CVV, UPI PIN, OTPs or passwords.
Bettiah-Narkatiaganj Main Road Near SBI, Narkatiaganj, Bihar, India
Email: [support@your-domain]
Phone: +91 94661 26499