Terms & Conditions

These Terms & Conditions ("Terms") are an agreement between you and Amit Digital Points ("WapDesk", "we", "us") for the use of WapDesk at https://prom.marketing. By creating an account, starting a trial, buying a subscription or using the service, you agree to these Terms. If you accept on behalf of a business, you confirm that you are authorised to bind it.

1. The service

WapDesk is business software built on Meta's official WhatsApp Business Platform (Cloud API) and Instagram API. Depending on your plan it includes a WhatsApp CRM and contacts, message templates, broadcast campaigns, a shared team inbox, automations and chatbots, Instagram Auto-DM and AI-assisted features. Features and limits for each plan are listed on our Pricing page.

2. Accounts

• You must be at least 18 years old and give accurate registration information.
• Keep your login credentials secure and give access only to people you authorise. You are responsible for activity in your workspace.
• Tell us promptly at [support@your-domain] if you suspect unauthorised access.

3. Free trial

New workspaces get a 14-day free trial. No payment details are required to start it. When the trial ends, paid features stop until you choose a paid plan; you are never charged automatically for a trial. If you subscribe during the trial, your first charge happens when the trial ends.

4. Subscriptions and payment

• Plans are billed monthly or yearly, in Indian Rupees, at the price shown on the Pricing page and at checkout. Prices include GST; a GST invoice is issued for each payment.
• Payments are processed by Razorpay. When you subscribe you authorise a recurring payment (card or UPI mandate) for the selected plan and interval. The subscription renews automatically at the end of each billing period until you cancel.
• If a renewal payment fails, we and Razorpay may retry it. If it still fails, paid features may be paused until payment succeeds.
• We may change prices for future billing periods. We will give at least 30 days' notice by email, and the change will not affect a period you have already paid for.
• Cancellation and refunds are governed by our Refund & Cancellation Policy.

5. WhatsApp messaging charges (paid to Meta)

Meta charges separately for WhatsApp template messages according to its own rate card. These charges are not included in your WapDesk subscription and are billed by Meta directly to the payment method in your WhatsApp Manager. WapDesk does not collect, mark up or refund Meta's charges. Cost estimates shown before a campaign are based on Meta's published rates and are indicative only; Meta's invoice is final.

6. Acceptable use

You agree that you will:

• message only people who have opted in to hear from your business, and honour opt-out ("STOP") requests promptly;
• follow the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, Instagram Community Guidelines, Meta Platform Terms and applicable laws (including the IT Act 2000, the DPDP Act 2023, TRAI regulations and consumer-protection laws);
• not send spam, misleading, fraudulent, illegal, hateful or adult content, or sell prohibited goods;
• not attempt to bypass messaging limits, quality ratings or other platform restrictions, or use the service to build lists of people without their consent;
• not probe, overload or attack the service, or access other customers' data;
• not resell or white-label the service without our written agreement.

You are responsible for the content you send, the contacts you upload and the replies your automations and AI features send on your behalf. Review AI-generated replies where accuracy matters.

7. Your data

You own the contacts, messages and other content you put into WapDesk. You grant us a limited licence to host, process and transmit it only to provide and support the service. Our handling of personal data is described in the Privacy Policy. You can export or delete your data as described there and in our Data Deletion Instructions.

8. Third-party platforms

WapDesk depends on Meta, Razorpay and other providers that we do not control. Meta may review, restrict, rate-limit or ban a WhatsApp number, template or Instagram account under its own policies, and may change its APIs or pricing. We are not responsible for those decisions, but we will help you understand and respond to them where we can.

9. Our intellectual property

The WapDesk software, brand, design and documentation belong to us or our licensors. These Terms give you a non-exclusive, non-transferable right to use the service during your subscription; no other rights are granted. WhatsApp, Instagram and Meta are trademarks of Meta Platforms, Inc.

10. Suspension and termination

You can stop using the service and cancel at any time from Settings → Billing. We may suspend or close a workspace for non-payment, a security risk, unlawful use, or a serious or repeated breach of these Terms or Meta's policies. Except where urgent action is needed, we will notify you first and give you a chance to fix the problem. After closure you may request an export of your data within 30 days.

11. Availability and disclaimers

We work to keep WapDesk available and secure, but the service is provided "as is". We do not guarantee uninterrupted operation, delivery of every message (which depends on Meta, carriers and the recipient), or any particular sales or marketing result.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, including lost profits, revenue or data, and our total liability for any claim relating to the service is limited to the subscription fees you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnity

You will compensate us for third-party claims, fines and costs caused by your content, your messaging to your contacts, or your breach of these Terms or platform policies.

14. Governing law and disputes

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any issue informally. Subject to that, the courts at Narkatiaganj, Bihar, India have exclusive jurisdiction, without affecting any rights you have under consumer-protection law.

15. Changes

We may update these Terms. We will post the new version here with a new effective date and notify account owners of material changes at least 15 days in advance. Continuing to use the service after that means you accept the updated Terms.

16. Contact